My Orders FAQs
- Do all orders need to be verified?
- What does my order status mean?
- How do I check my order status?
- Can I make changes to my order?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress not a custom size why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- Can I change the shipping address after I complete the payment?
- Can I get greater discounts if I purchase bulk orders?
- How do your optional services work?
International Shipping & Delivery FAQs
- How can I track my package?
- How do I estimate my delivery date?
- What shipping methods do you provide?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a CPF number? (Brazilian customers)
Weddings & Events Dresses (Made-to-Order) FAQs
- How does the tailor deal with the details of my dress?
- How far ahead of time do I need to order my dress?
- Can I change the style fabric length of the dress I want to order?
- Would my dress color be exactly the same as the one I have seen in your website?
- How to preserve my wedding gown?
- Could I customize the dress if the standard size cant work?
- What if I need to alter the dress is there any size buffers or allowance?
- What kind of fabric does Dressalecom use on the dresses?
- What does made-to-order mean?
- How to measure my size?
- Can I change my size after I placed my order?
- How to check my dress tailoring status?
- What if I want to return my custom dress?
- Can I request color samples or color swatches?
- Where can I add the special requests such as the belt color?
- What if I cant find the color I like in the color chart can I choose the color in the original pictures?
- Which kind of zipper will I have in my dress visible ones or invisible ones?
- I order a standard size dress why does it take so long to process?
- Returns & Refunds FAQs
- Payment FAQs
- My Account FAQs
How To Pay
- Accepted Payment Methods
- PayPal isn't available in my country
- How does PayPal work?
- What is Dressale's PayPal account?
- Can I pay by Western Union?
- I originally chose Western Union can I change to PayPal?
- Viewing prices in different currencies
- Why was my order cancelled? Why did you refund my payment?
- Western Union fees
- I want to contact PayPal Customer Service but can't find a phone number for them? Please help!
- Reward Points Program
How can I earn Reward Points?
|Type||Issued Time||Subtype||Reward Points|
|Approach 1||Real time||1.1Registration||50|
|1.2Sign up with Facebook accout||100|
|Approach 2||Real time||2.1Punch Card||5-100|
|3.1Ratings + Text Comments||30|
|3.2Ratings + Text Comments + Photos||300|
|3.3Ratings + Text Comments + Videos||500|
|4.1Share products to Facebook||20|
|4.2Pin products to Pinterest||20|
|4.3Share Text Comments + Photos to Facebook||150|
|4.4Share Text Comments + Videos to Facebook||300|
|Approach 5||After verification||5.1Purchase||indefinite|