We are bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 60 days from the package signing date. Please submit your return request by following steps :
1. Sign to your personal account.
2. Choose the order in “My Orders”, click the “Return Item” button.
3. Select the item(s) you would like to return. Please do provide a comment with the reason for return. Submit it.
Once your request has been approved, our customer agent will offer you the return address (not the office location address). Please send the item(s) back to the return address as soon as possible and then provide us the tracking number. Items received unused.
1. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.
2. Be sure the parcel undamaged and in original package
The following items cannot be returned/exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (not include scarves, bags, and mermaid blankets).